Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series)

Type

Book

Authors

Richard Y. Chang

P. Keith Kelly

ISBN 10

1883553083

ISBN 13

9781883553081

Tags

Management, Quality Control

Description

Read about how a team used the model and tools in this book to benchmark their performance against the best of the best. If your organization is preparing for or considering Benchmarking as a quality improvement tool, this book is an invaluable guide. Use it to define your Benchmarking goals, decide whom to benchmark against, gather information, and adapt best-practice ideas and techniques. - from Amzon

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