As a frontline manager, there's a lot to remember and even more to do. Sometimes you want a quick and easy reminder of the essentials on a particular topic, so you know you've covered all the bases. Then you can be sure you're doing the right thing, at the right time and being effective and efficient. The Manager's Book of Checklists is that essential quick reference. It will help you to be more systematic, to consider all angles of the situation and to be a better, smarter manager. New to this edition are checklists on coaching and performance management. These join all the lists in classic areas such as finance, customer service, people and operations. This book has sold over 25,000 copies in the two previous editions - it's a classic in the field, now fully updated and made even easier to use. - from Amzon