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  Title Copies
Workshift: Future-Proof Your Organization for the 21st Century 
Edition: 2013 
Year: 2013 
ISBN: 113733746X 
ISBN 13: 9781137337467 
Call No: 7-HR 
 1 
The 21st Century Organization: Reinventing Through Reengineering (Warren Bennis Executive Briefing Series) 
Edition: 1 
Year: 1995 
ISBN: 0893842737 
ISBN 13: 9780893842734 
Call No: 24-Quality 
 1 
Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme 
Year: 1997 
ISBN: 0749916753 
ISBN 13: 9780749916756 
Call No: 24-Quality 
 1 
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers 
Year: 1996 
ISBN: 0809231905 
ISBN 13: 9780809231904 
Call No: 24-Quality 
 1 
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 
Year: 1997 
Call No: 24-Quality 
 1 
Studying Your Workforce: Applied Research Methods and Tools for the Training and Development Practitioner 
Edition: 1 
Year: 1997 
ISBN: 0803973225 
ISBN 13: 9780803973220 
Call No: 14-Workforce  
 1 
The New Workforce Challenge: How Today's Leading Companies Are Adapting For the Future 
Edition: 2013 
Year: 2013 
Call No: 14-Workforce  
 1 
Managing the New Careerists (Jossey Bass Social and Behavioral Science Series) 
Edition: 1 
Year: 1986 
ISBN: 0875896774 
ISBN 13: 9780875896779 
 1 
High Flyers: Developing the Next Generation of Leaders 
Edition: 1 
Year: 1998 
ISBN: 0875843360 
ISBN 13: 9780875843360 
 1 
The Successful New Manager (Worksmart Series) 
Year: 1994 
ISBN: 0814478344 
ISBN 13: 9780814478349 
Call No: 23-SUCCESS 
 1 
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