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Call No:
24-Quality
[
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]
Page 2 of 2
Title
Authors/Editors
Publisher
Type
Copies
The Customer Connection: Quality for the Rest of Us
Edition
:
First Printing
Year
:
1988
ISBN
:
0814458378
ISBN 13
:
9780814458372
Call No
:
24-Quality
John Guaspari
Amacom Books
Books
1
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Year
:
1997
Call No
:
24-Quality
W. Earl Sasser
Leonard A. Schlesinger
James L. Heskett
Free Press
Books
1
Total Quality Management
Call No
:
24-Quality
Books
1
Total Quality Transformations: Optimizing Missions, Methods and Management
Year
:
1991
ISBN
:
0874251575
ISBN 13
:
9780874251579
Call No
:
24-Quality
Marlene Caroselli
Human Resource Development Pr
Books
1
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers
Year
:
1996
ISBN
:
0809231905
ISBN 13
:
9780809231904
Call No
:
24-Quality
Tom Reilly
Contemporary Books
Books
1
1
2