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Call No: 24-Quality [ All ]

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  Title Copies
Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby 
Edition: First 
Year: 1989 
ISBN: 0070145652 
ISBN 13: 9780070145658 
Call No: 24-Quality 
 1 
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers 
Year: 1996 
ISBN: 0809231905 
ISBN 13: 9780809231904 
Call No: 24-Quality 
 1 
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 
Year: 1997 
Call No: 24-Quality 
 1 
The Customer Connection: Quality for the Rest of Us 
Edition: First Printing 
Year: 1988 
ISBN: 0814458378 
ISBN 13: 9780814458372 
Call No: 24-Quality 
 1 
Multinational Corporate Strategy and TQM 
Call No: 24-Quality 
 1 
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