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Category:
Quality
[
All
]
Page 1 of 2
Title
Authors/Editors
Publisher
Type
Copies
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers
Year
:
1996
ISBN
:
0809231905
ISBN 13
:
9780809231904
Call No
:
24-Quality
Tom Reilly
Contemporary Books
Books
1
Total Quality Transformations: Optimizing Missions, Methods and Management
Year
:
1991
ISBN
:
0874251575
ISBN 13
:
9780874251579
Call No
:
24-Quality
Marlene Caroselli
Human Resource Development Pr
Books
1
Total Quality Management
Call No
:
24-Quality
Books
1
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Year
:
1997
Call No
:
24-Quality
W. Earl Sasser
Leonard A. Schlesinger
James L. Heskett
Free Press
Books
1
The Customer Connection: Quality for the Rest of Us
Edition
:
First Printing
Year
:
1988
ISBN
:
0814458378
ISBN 13
:
9780814458372
Call No
:
24-Quality
John Guaspari
Amacom Books
Books
1
The 21st Century Organization: Reinventing Through Reengineering (Warren Bennis Executive Briefing Series)
Edition
:
1
Year
:
1995
ISBN
:
0893842737
ISBN 13
:
9780893842734
Call No
:
24-Quality
Warren Bennis
Michael Mische
Jossey-Bass
Books
1
Systems Tools for Project Planning
Year
:
1976
ISBN
:
0892490217
ISBN 13
:
9780892490219
Call No
:
NOT FOUND(Quality)
Peter Delp
Intl Development Inst
Books
1
Reengineering the Corporation
Edition
:
4th Printing
Year
:
1993
ISBN
:
1863735054
ISBN 13
:
9781863735056
Call No
:
24-Quality
Hammer and Champy
Harper Business
Books
1
Reengineering Management - The Mandate For New Leadership
Edition
:
First Edition
Year
:
1995
ISBN
:
0002555212
ISBN 13
:
9780002555210
Call No
:
24-Quality
James Champy
HarperCollins Publishers
Books
1
Multinational Corporate Strategy and TQM
Call No
:
24-Quality
Books
1
1
2