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Category: Quality [ All ]

Page 2 of 2

  Title Copies
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 
Year: 1997 
Call No: 24-Quality 
 1 
The Customer Connection: Quality for the Rest of Us 
Edition: First Printing 
Year: 1988 
ISBN: 0814458378 
ISBN 13: 9780814458372 
Call No: 24-Quality 
 1 
Systems Tools for Project Planning 
Year: 1976 
ISBN: 0892490217 
ISBN 13: 9780892490219 
 1 
Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series) 
Year: 1994 
ISBN: 1883553083 
ISBN 13: 9781883553081 
Call No: 24-Quality 
 1 
Total Quality Management 
Call No: 24-Quality 
 1 
Multinational Corporate Strategy and TQM 
Call No: 24-Quality 
 1 
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