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Category: Quality [ All ]

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  Title Copies
The 21st Century Organization: Reinventing Through Reengineering (Warren Bennis Executive Briefing Series) 
Edition: 1 
Year: 1995 
ISBN: 0893842737 
ISBN 13: 9780893842734 
Call No: 24-Quality 
 1 
The Customer Connection: Quality for the Rest of Us 
Edition: First Printing 
Year: 1988 
ISBN: 0814458378 
ISBN 13: 9780814458372 
Call No: 24-Quality 
 1 
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 
Year: 1997 
Call No: 24-Quality 
 1 
Total Quality Management 
Call No: 24-Quality 
 1 
Total Quality Transformations: Optimizing Missions, Methods and Management 
Year: 1991 
ISBN: 0874251575 
ISBN 13: 9780874251579 
Call No: 24-Quality 
 1 
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers 
Year: 1996 
ISBN: 0809231905 
ISBN 13: 9780809231904 
Call No: 24-Quality 
 1 
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