DAM
Create Library
Login
Home
Catalog
Search Catalog
Database A-Z
Top Collections
New Collections
My Account
Ask a Librarian?
Search
All
Audio/Visuals
Books
E-Books
E-Journals
Journals
News Clippings
Other
Publications
References
Software
Thesis
Default
Id
Title
Call No
ISBN
ISSN
ASIN
LCCN
DDC
OCLC
UPC
Author
Publisher
Category
Tags
Subject
Abstract
Description
Clear
Call No:
24-Quality
[
All
]
Page 2 of 2
Title
Authors/Editors
Publisher
Type
Copies
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Year
:
1997
Call No
:
24-Quality
W. Earl Sasser
Leonard A. Schlesinger
James L. Heskett
Free Press
Books
1
The Customer Connection: Quality for the Rest of Us
Edition
:
First Printing
Year
:
1988
ISBN
:
0814458378
ISBN 13
:
9780814458372
Call No
:
24-Quality
John Guaspari
Amacom Books
Books
1
Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series)
Year
:
1994
ISBN
:
1883553083
ISBN 13
:
9781883553081
Call No
:
24-Quality
Richard Y. Chang
P. Keith Kelly
Chang Assoc
Books
1
Total Quality Management
Call No
:
24-Quality
Books
1
Multinational Corporate Strategy and TQM
Call No
:
24-Quality
Books
1
1
2