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Category:
Quality
[
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Page 2 of 2
Title
Authors/Editors
Publisher
Type
Copies
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Year
:
1997
Call No
:
24-Quality
W. Earl Sasser
Leonard A. Schlesinger
James L. Heskett
Free Press
Books
1
The Customer Connection: Quality for the Rest of Us
Edition
:
First Printing
Year
:
1988
ISBN
:
0814458378
ISBN 13
:
9780814458372
Call No
:
24-Quality
John Guaspari
Amacom Books
Books
1
Systems Tools for Project Planning
Year
:
1976
ISBN
:
0892490217
ISBN 13
:
9780892490219
Call No
:
NOT FOUND(Quality)
Peter Delp
Intl Development Inst
Books
1
Improving Through Benchmarking: A Practical Guide to Achieving Peak Process Performance (Quality Improvement Series)
Year
:
1994
ISBN
:
1883553083
ISBN 13
:
9781883553081
Call No
:
24-Quality
Richard Y. Chang
P. Keith Kelly
Chang Assoc
Books
1
Total Quality Management
Call No
:
24-Quality
Books
1
Multinational Corporate Strategy and TQM
Call No
:
24-Quality
Books
1
1
2