| |
Title |
Authors/Editors |
Publisher |
Type |
Copies |
 |
Reengineering Management - The Mandate For New Leadership
|
|
HarperCollins Publishers |
Books |
1 |
 |
Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme
|
|
Piatkus Books |
Books |
1 |
 |
Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
|
|
McGraw-Hill |
Books |
1 |
 |
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers
|
|
Contemporary Books |
Books |
1 |
 |
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
|
|
Free Press |
Books |
1 |
 |
The Customer Connection: Quality for the Rest of Us
|
|
Amacom Books |
Books |
1 |
 |
Systems Tools for Project Planning
|
|
Intl Development Inst |
Books |
1 |
 |
Mass Career Customization: Aligning the Workplace With Today's Nontraditional Workforce
|
|
Harvard Business Review Press |
Books |
1 |
 |
Succession Planning for the Family Owned Business
|
|
Sub-Scribe Literary Services |
Books |
1 |
 |
Studying Your Workforce: Applied Research Methods and Tools for the Training and Development Practitioner
|
|
SAGE Publications, Inc |
Books |
1 |
