New Arrivals

Page 8 of 10

  Title Copies
Reengineering Management - The Mandate For New Leadership 
Edition: First Edition 
Year: 1995 
ISBN: 0002555212 
ISBN 13: 9780002555210 
Call No: 24-Quality 
 1 
Continuous Quality Improvement: A Hands-on Guide to Setting Up and Sustaining an Effective Quality Programme 
Year: 1997 
ISBN: 0749916753 
ISBN 13: 9780749916756 
Call No: 24-Quality 
 1 
Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby 
Edition: First 
Year: 1989 
ISBN: 0070145652 
ISBN 13: 9780070145658 
Call No: 24-Quality 
 1 
Value-Added Customer Service: The Employee's Guide for Creating Satisfied Customers 
Year: 1996 
ISBN: 0809231905 
ISBN 13: 9780809231904 
Call No: 24-Quality 
 1 
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value 
Year: 1997 
Call No: 24-Quality 
 1 
The Customer Connection: Quality for the Rest of Us 
Edition: First Printing 
Year: 1988 
ISBN: 0814458378 
ISBN 13: 9780814458372 
Call No: 24-Quality 
 1 
Systems Tools for Project Planning 
Year: 1976 
ISBN: 0892490217 
ISBN 13: 9780892490219 
 1 
Mass Career Customization: Aligning the Workplace With Today's Nontraditional Workforce 
Edition: 1 
Year: 2007 
 1 
Succession Planning for the Family Owned Business 
Year: 2007 
ISBN: 0615176143 
ISBN 13: 9780615176147 
 1 
Studying Your Workforce: Applied Research Methods and Tools for the Training and Development Practitioner 
Edition: 1 
Year: 1997 
ISBN: 0803973225 
ISBN 13: 9780803973220 
Call No: 14-Workforce  
 1 
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