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Category:
Quality
[
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Page 2 of 2
Title
Authors/Editors
Publisher
Type
Copies
The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value
Year
:
1997
Call No
:
24-Quality
W. Earl Sasser
Leonard A. Schlesinger
James L. Heskett
Free Press
Books
1
Beyond TQM
Edition
:
1
Year
:
1993
ISBN
:
0471939676
ISBN 13
:
9780471939672
Call No
:
24-Quality
Robert L. Flood
Wiley
Books
1
Let's Talk Quality: 96 Questions You Always Wanted to Ask Phil Crosby
Edition
:
First
Year
:
1989
ISBN
:
0070145652
ISBN 13
:
9780070145658
Call No
:
24-Quality
Philip B. Crosby
McGraw-Hill
Books
1
The 21st Century Organization: Reinventing Through Reengineering (Warren Bennis Executive Briefing Series)
Edition
:
1
Year
:
1995
ISBN
:
0893842737
ISBN 13
:
9780893842734
Call No
:
24-Quality
Warren Bennis
Michael Mische
Jossey-Bass
Books
1
Total Quality Management
Call No
:
24-Quality
Books
1
Multinational Corporate Strategy and TQM
Call No
:
24-Quality
Books
1
1
2